Returns and exchanges MUST be made within 30 days. Product must be in re-sellable condition. Shipping & Processing charges are non-refundable.
No merchandise may be returned to us without prior authorization. Before sending back merchandise for return or exchange, contact us FIRST at info@VeganRus.com
If you did not receive all the items that you ordered, first check your invoice to see that the “missing item(s)” are not marked as BACKORDERED. If they are, they will be sent to you as soon as possible. Next, check all packing material thoroughly for items that may have been wrapped in packing or settled in shipment. Please contact our Customer Service Department at info@VeganRus.com or call (909) 24-VEGAN or (909) 248-3426 regarding any problems or other questions.